When you place an order of over €75, delivery is free. For orders under €75, you'll pay extra for delivery.

95% of all items offered in our webshop are available from stock. We strive to deliver your order – placed on weekdays before 4:00 PM – to your home the next day. However, due to the high demand for golf trolleys and accessories, we may need to order your items from the manufacturer. This means it will take approximately 3-5 business days for you to receive your order. You will be notified by email if this is the case for your order. You will receive a Track & Trace code as soon as we ship your package. This will show the current status and delivery time.

Has your order not yet been shipped? Please contact our customer service as soon as possible to change your address. If your order is already far along in the delivery process, the delivery time may also need to be adjusted if you change your address.

Has your package already been picked up by GLS?
- It's not possible to change the delivery address. You can, however, change your delivery to a GLS parcel point by selecting "choose a different time or location" in GLS's Track & Trace.
If your package is already too far along in the delivery process, unfortunately, this is no longer possible, even through customer service. You can ask the residents of the incorrect address if you can pick up the package there, or ask them to refuse your package. Your order will then be returned to Golftrolley123, and you will receive a refund within 14 days.

We use the reliable shipping service of GLS.

Easily check the status of your order in your customer account at Golftrolley123.com. You'll also find a link to your Track & Trace code there. You can also find the Track & Trace code in your shipping confirmation email.

We're currently very busy, so your order may take longer to arrive. As soon as we've shipped your package, you'll receive an email with a track & trace code.

Yes, you can choose to have all orders delivered to a GLS parcel point near you. As soon as your order is ready, GLS will notify you that it's ready for collection. Your package will remain at the GLS point for 7 days. View all GLS parcel points in the Netherlands here and all GLS parcel points in Belgium here .

The GLS delivery driver will leave your package with your neighbor. If that's not possible, the driver will take your package to a GLS parcel point near you. If you know in advance that you won't be there, you can use the delivery partner's app to choose an alternative delivery time before the first attempt.

You'll receive your order fastest if you pick it up in store. Always contact our customer service team beforehand at +31 (0)73 - 623 0 999 to check if a product is in stock. Click the "Pick up in store" button and pick it up today (if in stock).

We're sorry to hear you haven't received your package yet. There are a few things you can do:

- Please wait and see if the delivery person comes by. Sometimes they scan multiple packages at once and will call you later today, or even the next day.
- Check your track & trace to see where your package was delivered. If you're not home, the delivery driver will deliver to your neighbors or a GLS parcel point.
- Ask your neighbors if your package was delivered there.

Have you tried all of this and still haven't received your package? Please contact our customer service as soon as possible. Do this within 5 days of your original delivery date. We will then send you a legal declaration of non-receipt, which you must sign and return to us so we can initiate a (legal) investigation with GLS.

We're currently very busy, so your order may take longer to arrive. As soon as we've shipped your package, you'll receive an email with a track & trace code. Once you've received the email, you can also check the latest updates on your package through your personal account at Golftrolley123.

Did you receive a Track & Trace code, but still don't know where your package is? Wait a little longer, as it might arrive on another day. If you haven't received it after 3 days, please contact our customer service. Do this within 5 days of your original delivery date.

No, unfortunately, our delivery driver will not take your old golf trolley back. We hope to be able to offer this service in the future, in line with our company's sustainability goals. However, if your golf trolley is defective and you'd like our repair service to repair it, please contact our customer service at +31 (0)73 623 0 999 or by email at info@golftrolley123.com.

That's so annoying! You can contact our customer service about this. We're happy to hear your story and will work with you to find a solution.

Please wait a little longer. Your order will likely be delivered in multiple packages, and one of them will be delayed, or we may have split your order into partial deliveries (one item will be delivered later - you will receive a separate email confirmation within two business days).

GLS
In your shipping confirmation, you'll find one or more links to your package's Track & Trace. You can see your order status at the bottom of the Track & Trace page on the GLS website. If your package hasn't arrived after 3 days, please contact our customer service.

Are you missing a part of your product? Please contact our customer service.